complaint·July 29, 2025

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Staff does not allow residents to use the restroom, Staff leaves residents soiled for extended periods of time, and Staff does not ensure residents are provided quality food are UNFOUNDED. The evidence from the investigation indicated staff do allow residents to use the restroom, residents were checked and changed if they soiled during the night/day and residents were ensured with quality food. This agency has investigated the complaint alleging (Staff does not allow residents to use the restroom, Staff leaves residents soiled for extended periods of time, and Staff does not ensure residents are provided quality food). We have found that the complaint was unfounded, therefore we have dismissed the complaint.