Complaint·February 10, 2026

On 2/10/26 Licensing Program Analyst (LPA) M. Garza arrived at the facility to complete an unannounced complaint visit. LPA met with House Manager, Nancy Thompson, explained reason for visit and was permitted entry into the facility. Licensee, Kristie Rackley was contacted and arrived some time later. A tour of the facility inside and out was completed. A health and safety check was completed on residents in care. Residents observed in common area and in rooms. During visit LPA requested and reviewed documents and completed interviews. Interviews and records reviewed disclosed S1 has not work at the facility at any point in time and the allegation took place at another facility. The Department has found that the complaint allegation is UNFOUNDED, meaning that the allegation was false, could not have happened or is without a reasonable basis. The complaint is dismissed. Exit interview completed with Licensee, Kristie. A copy of this report was provided.