complaint·January 15, 2026

The reporting party stated the resident reported the missing money to facility staff. Reporting party further stated a second incident of missing money occurred at a later date. Two cameras were reportedly installed in the resident’s room in July; however, no theft activity was observed on camera. The reporting party stated the resident had frequent visitors, including friends and family members. LPA interviewed other residents currently residing at the facility. No residents reported staff stealing personal belongings or witnessing staff take resident property. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Staff go through resident’s personal belongings. The reporting party stated they believed someone had gone through Resident 1's belongings after money was reported missing on more than one occasion. Reporting party stated resident 1 kept their phone wallet with them most of the time, except while sleeping or showering. The reporting party did not witness staff going through the resident’s belongings and did not provide dates or times when this allegedly occurred. Reporting party stated Resident 1 had frequent visitors, including friends, family members, and acquaintances. LPA interviewed residents currently residing at the facility. No residents reported staff entering their rooms without permission or going through their personal belongings. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Resident’s door in disrepair. During the inspection, LPA observed the resident’s door. The door was observed to be operational at the time of inspection. The door does need to be pulled tightly to close. The reporting party or the facility did not provide specific dates, work orders, or documentation showing the door was in disrepair during the resident’s occupancy. LPA did not observe any other resident doors being nonfunctional or unsecured. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation Facility elevator is in disrepair. The facility elevator was in disrepair for an extended period. The facility maintenance staff did immediately attempt to repair but parts needed to be ordered. The facility has multiple elevators that can be used by residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies cited. Exit interview conducted with facility Administrator Kim Santos. A copy of this report was provided at the time of visit