complaint·May 23, 2023

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with the licensee/administrator Brianna Esquivel and informed her the purpose of the visit. During the course of this investigation LPA toured the facility and interview staff relevant to the complaint investigation. It was determined that the above allegation: Staff did not treat resident with respect, Staff did not provide a safe environment for resident in care and Facility are UNFOUNDED. The evidence from the tour and interviews indicated there was no disrespectful treatment of residents, facility provides safe environment/facility for residents in care. This agency has investigated the complaint alleging (Staff did not treat resident with respect, Staff did not provide a safe environment for resident in care and Facility). We have found that the complaint was unfounded, therefore we have dismissed the complaint.