complaint·January 28, 2025

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. During the course of this investigation LPA interviewed staff and resident, and reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Facility staff pinch residents, Facility staff verbally abuse residents, and Facility staff force residents to eat meals are UNFOUNDED. The evidence from the investigation indicated facility staff did not physically or verbally abuse residents. Facility staff did not force fed resident. This agency has investigated the complaint alleging (Facility staff pinch residents, Facility staff verbally abuse residents, and Facility staff force residents to eat meals). We have found that the complaint was unfounded, therefore we have dismissed the complaint.