Complaint·September 13, 2024

On 9/12/2024, Licensing Program Analyst (LPA) M. Medina conducted an unannounced initial 10-day complaint visit. LPA introduced self and stated purpose of visit. David Shellhamer, Administrator was not available to conduct today's visit. LPA met with Wendi Valdez, Resident Care Coordinator. This agency has investigated the complaint alleging Licensee did not provide a copy of the resident's records to the resident's legal representative. Based on the information received, Resident R1 passed away prior to the licensure of Grand Oaks Assisted Living on 06/06/24. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited. Exit interview conducted and a copy of this report provided for facility