complaint·February 26, 2025

Regarding the allegation that staff does not ensure residents rooms are kept in clean, sanitary conditions, of the six rooms LPA Campbell observed no pests or obstructions were observed on the floor. Furniture was in good repair and the kitchens and bathrooms were clean and clear of any debris. Of three residents interviewed (R7, R5, R8), all reported weekly visits by staff to clean their rooms and collect their laundry and a willingness by staff to remove additional trash at their request. Regarding the allegation that staff speak to residents in an inappropriate manner, of the three residents interviewed (R7, R5, R8) none reported being spoken to inappropriately or hearing other residents being spoken to inappropriately or shouted at. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore this allegation is UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, no deficiencies cited. Exit interview was held and a copy of report was given to Valerie Pais, Administrator.