complaint·October 1, 2025

F1 stated that staff were meeting their family member’s care needs and that they had no concerns about health and safety. F2 stated that staff was very responsive and checked on their family member frequently. F3 stated that staff was on top of resident care and was always responsive when they brought issues to staff’s attention. S3 stated that they had not seen any issues with resident care, that staff provided adequate incontinence care, and that staff backed each other up when answering call buttons. S4 stated that when they are short staffed, call button response time may be slower than usual or showers may be delayed, but S4 can still meet all residents’ incontinence needs. S5 stated that incontinence care was sometimes inadequate. On 9/15/2025, LPA Lindstrom interviewed two residents. R1 stated that all her care needs were met. R2 repeatedly stated that staff does a good job meeting their needs. Based on interviews and record review, the allegations that staff does not provide adequate resident care is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. As a result of this investigation, no deficiencies were cited. The facility was in compliance with California Code of Regulations (CCR), Title 22, Division 6. An exit interview was conducted with the Administrator and a copy of this report provided.