complaint·February 9, 2026

Allegation- resident lost drastic weight while in care due to staff neglect-It was alleged that a resident lost drastic weight while in care due to staff neglect. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted it was denied by facility staff that the resident lost drastic weight while in care. It was reported that the resident had maintained weight while on hospice. Further interviews Based on the facilities records, LPA Pascua reviewed the residents weight record in which showed that the resident has not had a drastic weight loss while in care. Based on the information gathered, there is not sufficient evidence to prove that the resident lost drastic weight while in care due to staff neglect. Allegation- Staff did not ensure that the resident’s bathing care needs were properly met-It was alleged that facility staff did not ensure that the resident’s bathing care needs were properly met. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted, it was denied by facility staff the they did not ensure that the resident’s bathing needs were not met. Facility staff report there have been no issues with ensuring that the resident’s needs are met. In addition, an interview with the resident’s family report that they have no issues with the care needs of the resident. Based on the information gathered, there is not sufficient evidence to prove that the staff did not ensure that the resident’s bathing care needs were properly met. As a result of this investigation, this Department found the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to the facility at the end of this visit.