complaint·December 13, 2021

Regarding the above allegation, it was alleged that staff failed to appropriately care for Resident #1 (R1). Interviews conducted with R1 and R1’s responsible party could not corroborate such claims, as neither party was unable to provide specifics as to how their care needs were not met. Whereas there were concerns voiced regarding R1 advocating for themselves and being heard by staff at this facility, information obtained did not support claims that staff failed to appropriately care for R1. Resident interviews revealed that residents felt comfortable residing in this facility and confirmed that they encountered appropriate interactions from the staff. Residents feel that staff were professional and respectful, and felt that that staff maintained appropriate relationships and boundaries with the residents. Residents denied claims that their needs were not met and felt that they received appropriate care at this facility. Staff claimed that they all worked together to ensure that resident needs were met at all time, and denied claims that staff failed to meet the needs of any resident, including R1. Based on the information obtained, there is insufficient evidence to support the claim that staff did not appropriately care for R1. This allegation is deemed Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.