complaint·November 18, 2024

Staff #2 provided a copy of an email confirmation (dated 6/28/2024) showing the records company confirming that the facility’s Legal Department provided records. Per regulation: 87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (19)To have prompt access to review all of their records and to purchase photocopies of their records. Photocopied records shall be provided within two (2) business days and at a cost that does not exceed the community standard for photocopies. Based on interviews and records review, there is sufficient evidence to support the allegation, therefore, the allegation “Staff did not provide resident's records to authorized representative” is deemed Substantiated at this time. Pursuant to Title 22 Division 6 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D): Exit interview conducted. Copy of the report and appeal rights provided.