complaint·May 21, 2025

Continued from LIC 9099 Additionally, LPA conducted a review of resident's file and obtained copies of pertinent documents relevant to the investigation. Throughout the course of the investigation, LPA reviewed all documents obtained and conducted telephonic interviews with additional credible witnesses and other relevant parties. The Reporting Party (RP) was anonymous therefore, the LPA was unable to obtain additional information regarding the allegations. The following was then determined: On the allegation, “Staff did not keep residents’ personal information confidential” the anonymous complainant’s concern was that staff were discussing confidential information with individuals who neither work at the facility does not have connections to residents in care. Residents interviewed confirmed that they have not overheard any staff members, including those in management, discussing confidential information about other residents in their presence. Additionally, Med Techs interviewed by LPA stated that hey are well-trained and fully understand the importance of maintaining resident’s confidentiality. They consistently refrain from sharing personal information and, when approached by individuals seeking such details, they clearly communicate that they are not authorized to disclose any information and refer inquiries to the resident’s family member directly. The LPA also reviewed staff training records, which were found to be current and comprehensive, including confidential records, ethics, and knowing the rights of residents. Based on the information obtained, the allegation is deemed UNSUBSTANTIATED at this time. LPA recommends that ED continue to discuss policies that ensure residents privacy. On the allegation, “Staff yelled at resident” it was alleged by the anonymous complainant that a facility staff member, described as the Executive Director (ED), was overheard yelling at Resident #1 (R1) and that R1 later complained about the incident to others. In response, an interview with the ED was conducted, during which the ED denied the allegation and affirmed that all residents are treated with dignity and respect. Interviews with multiple residents revealed no concerns regarding staff behavior; residents consistently described staff as kind and denied ever being yelled at by facility staff. Continued on LIC 9099-C Continued from LIC 9099-C R1 was also interviewed and described the facility staff at the facility as “nice” and “helpful” with no indication of experiencing inappropriate behavior. Additionally, staff members interviewed denied ever yelling at residents in care and stated that they have never witnessed other staff members engaging in such conduct. The information obtained during the investigation did not include evidence sufficient to corroborate the above allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.