complaint·February 26, 2026

Continued from LIC 9099 Regarding allegation “Staff did not treat residents with respect” the Reporting Party (RP) expressed concern that Staff #1 (S1) spoke to Resident #1 (R1) in a disrespectful manner, made uncomfortable remarks, and used R1’s ottoman while administering medication. An interview with R1 revealed that they generally has positive comments about the staff, with the exception of S1. R1 described S1 as having a lot of energy and being “an entertainer”, which at times made them feel uncomfortable. R1 also stated they did not like when S1 sat on their ottoman while administering eye drops. R1 reported that management addressed their concerns with S1 and, since that conversation, S1 has “toned down” their behavior and there have been no further issues. Interviews conducted with randomly selected residents indicated they feel respected by staff, have no concerns regarding the quality of care provided, and do not feel disrespected by any staff members. Additional residents stated that staff are kind, courteous, and have never made them feel uncomfortable. Interviews with staff, including S1, revealed that staff enjoy working at the facility. S1 denied speaking to residents in a disrespectful manner or making inappropriate remarks and stated that assistance and redirection are provided to residents as needed in a professional manner. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff did not treat residents with respect” is deemed UNSUBSTANTIATED at this time. No deficiency related to the allegations were cited. Exit interview conducted. A copy of the report was reviewed and provided.