complaint·October 19, 2022

R1 stated when they call other residents in the facility, they are not able to dial an extension like the other residents can, but rather they have to call the front desk and be transferred. The facility also offered to move R1 to a different room, but R1 declined. LPA asked if the administrator can program internal resident phone numbers onto the “speed dial” function, so the R1 can call other residents directly. Interview with Receptionist revealed that that is not possible due to the system not being automated. Receptionist stated some residents can call other rooms using their extension and others cant. Some residents have to call the front office and asked to be transferred to different apartments. Based on the information obtained, a regulation was not violated and the allegation is deemed Unsubstantiated at this time. Exit interview conducted, copy of report emailed to Administrator/Licensee.