complaint·May 3, 2024

On the allegation that Facility staff are retaining a resident requiring a higher level of care , the reporting parties concern is that Resident#1 (R1), needs a higher level of care due to R1 being aggressive, refusing to take medication, walking off property and nothing is being done. To investigate the allegation, the LPA conducted interviews and conducted a file review. Interviews and documents revealed that R1 has a 24hr private caregiver that is not affiliated with the facility. Administrator Matteo stated that R1 did show signs of needing a higher level of care, however they took the steps necessary to assist R1. Administrator Matteo stated that R1's physician and R1's responsible party were notified of R1's behavior and were working collaboratively to provide the care needed. Documents reviewed revealed that staff was in constant communication with R1's physician, addressing R1's behavior. Based on the information gathered, the above allegation is deemed Unsubstantiated at this time. Exit interview was conducted, and a copy of the report was issued.