complaint·July 29, 2024

(continued from LIC9099) Based on interviews with witnesses and residents, the food at the facility is good and the serving sizes are large. The facility cook will ask "picky eaters" what they like to eat to try and accommodate them. LPA observed the food supply was abundant, with more than enough perishable and nonperishable foods. Therefore, the allegation staff was not providing adequate food service is deemed Unsubstantiated at this time. Based on interviews with witnesses and residents as well as LPA's observations, the facility is kept at a comfortable temperature. Some residents may feel cold even if the facility temperature is at 78*F. They keep sweaters/jackets and blankets in case a resident feels chilly. Therefore, the allegation the facility is not providing a comfortable temperature for residents is deemed Unsubstantiated at this time. Based on interviews with witnesses and residents, facility staff provide assistance with incontinence care. Staff respond to call buttons for assistance quickly, never more than 15 minutes wait time. Staff also assist with showers on a schedule or as needed. None of the witnesses had ever come into the facility and observed residents disheveled, needing incontinence care for a long period of time or smelling badly. Therefore, the allegations staff left resident in soiled diaper for extended period of time and staff failed to provide proper hygiene to resident are deemed Unsubstantiated at this time. Based on interviews with witnesses and residents, facility staff will assist residents with mobility issues. They do not perform physical therapy (PT) on residents as this is not a rehabilitation facility with PT professionals, but they do assist residents with walking if the resident is physically capable of safely using a walker. Facility staff also offer chair exercise activites to the residents. Therefore, the allegation staff do not offer resident opportunity to exercise is deemed Unsubstantiated at this time. Based on interviews with witnesses and residents, facility staff assist residents with circulation issues. Staff assist residents with elevating their feet while sitting in chairs, wheelchairs, or in bed throughtout the day. Therefore, the allegation staff failed to elevate resident's feet is deemed Unsubstantiated at this time. No deficiencies were observed. Exit interview conducted and a copy of the report issued.