complaint·July 19, 2021

On 12/30/2020, the LPA conducted an unannounced virtual inspection of the facility with administrator Lourdes Ricafort beginning at 10:57 AM. The LPA observed the kitchen, kitchen table, common areas and resident rooms to be clean and free of clutter. During the inspection the LPA conducted an interview with the administrator and she confirmed that the home was cluttered in the kitchen and living room area only when the credible witness arrived but stated this was due to Christmas and receiving packages. Also the time of day when the individual arrived, it was a busy time of the day, breakfast had just been served and the facility was being cleaned and staff were preparing for lunch. The administrator stated fresh food had also just been delivered to the facility and the facility prepares all meals from scratch and does not used canned food. The administrator also stated all the residents are receiving meals in their bedrooms due to COVID-19 protocols. During today's inspection, the LPA conducted a physical plant tour at 11:20 AM and observed the home to be clean and free of clutter. Based on the information obtained, a credible witness observed the facility to be cluttered on 12/16/2020 and the administrator confirmed this. Therefore, the allegation is deemed substantiated. The report was reviewed and exit interview conducted with the administrator Lourdes Ricafort. A copy of the report and appeal rights will be emailed.