complaint·November 23, 2021

During the today's inspection, the LPA observed chicken, rice, potatoes, and vegetables being prepared for lunch. During the interview with R1, R1 stated they are served a variety of foods, including different types of meats or fish and were happy with the food being served. R1 stated for breakfast today, R1 had oatmeal and fruit. Interviews with W1 and W2 revealed no concerns regarding the meals being served to R1. W1 also drafted a letter of support for the facility. The interview with the Administrator revealed R1 is always served proteins, and a variety of fresh fruits and vegetables. The allegation of 'Residents not being provided adequate food services' alleges, R1 is only served rice and vegetables for all meals. Based on the information obtained during the investigation, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of 'Residents not being provided adequate food services' is deemed unsubstantiated at this time. The allegation of 'Staff not providing services in a timely matter' alleges R1 soils them self often because there is always someone in the one restroom. During the physical plant tour, it was observed there were two restrooms in the home, a common restroom in the hallway and an on suite restroom in a vacant bedroom. Interviews with R1 revealed they are able to use the restroom unassisted, and it if the hallway restroom is occupied they are able to use the other restroom down the hallway. R1 denied soiling them self due to a restroom not being available. Staff interviews revealed R1 is sometimes incontinent but has never soiled them self due to a restroom not being available. Based on the information obtained during the investigation, there is insufficient evidence to support the allegation occurred. Therefore, the allegation of 'Staff not providing services in a timely matter' is deemed unsubstantiated at this time. Exit interview and report reviewed with the Administrator. A copy of the report and appeal rights was emailed.