complaint·June 21, 2024

Regarding allegations: Staff did not allow resident visitors and Staff confiscated resident's cell phone, it is the reporting parties concern that on February 18th, staff #1 (S1) told resident #1's (R1's) visitors, they were not allowed to see the resident and turned them away. It was further reported that S1 confiscated the resident's cell phone. To investigate the allegation the LPA conducted interviews and record review. Interviews conducted and review of roster revealed that the resident in question, whom the complaint is in reference to is a family member of the administrator, who was staying at the facility due to medical reasons and not a client/resident of the facility. Interviews with the administrator revealed that R1 did not have an admission's agreement or was paying money to the facility, and is no longer at the facility. Per the investigation, the allegations are deemed Unfounded at this time. A finding of Unfounded means that the allegations are either false, could not have happened, and/or is without a reasonable basis. A case management report was issued due to deficiencies found during the investigation. Exit interview. A copy of the report was issued.