complaint·August 4, 2023

Information gathered revealed that there has not been any residents report of being hit by any staff. The Administrator stated that she has never, not once ever heard any residents or staff voice concerns about residents being hit. Additionally, administrator further stated that if she heard of any concerns, staff would immediately be reprimanded and Community Care Licensing (CCL) will be notified. Interviews conducted with residents reflected that they could communicate with staff at anytime if they feel uncomfortable. The Interview conducted with R1’s family revealed that they often visit R1 at the facility, talk to R1 every day and are happy with the care the facility provides. Additionally, R1’s family stated that they do not have any concerns with R1's safety. Interviews conducted with residents further revealed that residents are happy and feel safe in the care of the staff. Furthermore, R1 stated facility staff have never hit them while living at the facility. Based on information gathered during the course of the investigation, the Department does not have sufficient evidence to determine staff hit R1. Therefore, the above all allegation “Resident was hit by staff”, is deemed UNSUBSTANTAITED at this time. No immediate health and safety hazards were observed during today's visit. No deficiencies cited. Exit interview conducted. A copy of the report was issued to administrator Bonnie Haave.