complaint·March 21, 2024

Continued from LIC 9099C... It was alleged that staff confined residents to their rooms and staff did not provide a safe and comfortable environment for residents. It was reported that facility staff is using rope and a screwdriver as a method to prevent residents from exiting their bedrooms and is a method of restraining residents within their bedrooms. During the facility walkthrough on 02/29/2024, the LPA observed two (2) residents in their beds, one (1) resident sitting in their room browsing through a magazine, and one (1) resident watching television in the living room. LPA observed all door and doorknobs in the facility, and rope was nowhere in sight at the time of the visit. Additionally, holes on the walls were observed to be filled in and closed upon LPA inspection. Interview conducted with law enforcement revealed that two (2) officers had received a call to conduct a welfare check at the facility. Officer stated that upon arrival, facility staff opened the front door and allowed them to go inside without hesitation. Residents were observed inside their rooms on their beds and others doing activities. Additionally, officers went to every single room and did not observe any screwdrivers in sight or rope hanging anywhere or visible. Furthermore, per Police Report it states inspection demonstrated a commitment to maintaining a safe and nurturing environment for its residence and no violations of concerns were identified during the search. Interviews conducted with staff revealed that the holes have been present at the facility prior to them working at the facility. Additionally, staff added that all room doors have door locks for residents to use if they want privacy at any time. Interviews conducted with residents revealed that staff encourage the residents to go outside; however, they choose to stay inside. Additionally, residents stated that family members often come to the facility and visit. Furthermore, residents stated they are comfortable living at the facility and reported feeling safe. Although the allegations may have happened or are valid, there is insufficient evidence to prove the alleged violations occurred, therefore these allegations are deemed Unsubstantiated at this time. No citations issued at this time. Exit interview conducted. Report was reviewed and a copy was issued.