complaint·January 21, 2026

Continued from LIC 9099 Regarding allegation “Licensee is not ensuring that facility maintains a comfortable temperature for residents is care.” It was alleged that the Licensee/Administrator does not turn on the central heater system at night, resulting in residents sleeping in cold conditions. Interviews were conducted with the Administrator, back-up administrator, and staff, all of whom denied any issues related to room temperatures. LPA attempted to interview all residents in care. Two (2) residents were unable to effectively communicate due to loss of level of cognitive abilities, one (1) resident declined to be interviewed, and one resident reported that their room, located in the back of the house, can become cold during the night. During unannounced visits, LPA conducted a physical plant tour of the facility. The tour revealed that the central heating system was not functioning properly in the back portion of the house. However, space heaters were provided in each bedroom located in that area. Throughout the investigation, the LPA measured room temperatures in four (4) randomly selected resident rooms and two common areas; one room measured 67 degrees Fahrenheit, while the remaining recorded temperatures ranged from 68 - 70 degrees Fahrenheit. Based on the above information gathered, including interviews, observations and temperature measurements, although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Licensee is not ensuring that facility maintains a comfortable temperature for residents is care.” is deemed unsubstantiated at this time. Exit interview conducted and a copy of this report was provided.