complaint·August 14, 2024

Regarding the allegation: Licensee did not provide resident with copy of Admission Agreement. On 08/11/2024, the Department received a complaint alleging that Resident #1’s (R1’s) representative did not receive a copy of the Admission Agreement within the required time frame. Per record review, R1 was admitted to the facility on 03/04/2024 and on 05/29/2024, Assistant Administrator sent the filled-out Admission Agreement to R1’s representative for review and signature via email. The LPA had several conversations with the Assistant Administrator about the importance of reviewing and signing resident records in a timely manner for accuracy and transparency. The Assistant Administrator understood and stated that moving forward all Admission Agreements will be reviewed with residents or resident representative if any and signed and dated no later than seven days following admission. The LPA reminded the Assistant Administrator that the resident or resident representative shall receive a copy of the Admission Agreement immediately upon signing and the original copy of the Admission Agreement shall be retained in the resident’s file. Based on record review and interviews, the preponderance of evidence standard has been met, therefore the above allegations of “Licensee did not provide resident with copy of Admission Agreement” is deemed Substantiated . Regarding the allegation: Licensee did not provided proper notice of rent increase to resident or responsible party. On 08/11/2024, the Department received a complaint alleging that Resident #1’s (R1’s) representative did not receive proper notice of rent increase to resident or responsible party. It was alleged that the rate upon admission was $4,000 however R1’s Admission Agreement listed the rate as $4,500. Per record review, R1 was admitted to the facility on 03/04/2024 and on 05/29/2024, Assistant Administrator sent the filled-out Admission Agreement to R1’s representative for review and signature via email.Due to conflicting information, the LPA could not determine if R1 required a notice for rate/ rent increase. During resident record review, Resident #2’s (R2’s) Admission Agreement, dated 01/23/2020 listed the rate for $4,000 and per interview with Assistant Administrator R2’s rate is now $4,500. The Assistant Administrator stated that the increase took place two years ago. The Assistant Administrator explained that they do not increase the rates/ rents every year and only increase the rates/ rents if necessary. The Assistant Administrator stated that she verbally communicated with R2’s representative about increasing the rate/ rent, however, written notice did not have the required 60 days notice. Per record review and interview, a notice was given for rate/ rent increase to R2's representative however not with the proper time frame. Continued on LIC 9099-C. Based on record review and interviews, the preponderance of evidence standard has been met, therefore the above allegation of “Licensee did not provided proper notice of rent increase to resident or responsible party” is deemed Substantiated . Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiencies were observed and cited during the visit (See 9099-D). Exit interview conducted. A copy of the report and appeal rights were provided.