Complaint·September 28, 2023

Regarding the allegation, Staff spoke inappropriately to resident in care, it was alleged that on 09/16/2023, Staff #1 (S1) began yelling at Resident #1 (R1) as R1 walked towards the nursing station and yelled “They don’t give a shit about you!” It was further alleged that R1 reported the incident to S2, and S2 intervened and told S1 to stop yelling. During the investigation, R1 informed the LPA that S1 had yelled at them from the hallway and woken them up and confirmed that S1 yelled “They don’t give a shit about you.” A written statement made by S1 regarding the incident was provided to the LPA. S1 wrote that he spoke to the resident, “we don’t care about your shitty attitude. I am passing out meal orders and ensuring that you are safe and getting your meals.” Based on record review, since S1 admitted to speaking inappropriately to R1, there is sufficient evidence to support the allegation that staff spoke inappropriately to resident in care. The allegation is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations (CCR), the following deficiencies are cited (refer to LIC9099-D). Exit interview was conducted with the Administrator. A copy of the report and Appeal Rights were issued. Regarding the allegation, Staff yelled at residents while in care, it was alleged that on 9/16/2023 Staff #1 (S1) began yelling at Resident #1 (R1) as R1 walked towards the nursing station and yelled “They don’t give a shit about you!” It was further alleged that R1 reported the incident to S2, and S2 intervened and told S1 to stop yelling. During the investigation, R1 informed the LPA that S1 had yelled at them from the hallway and woken them up and confirmed that S1 yelled “They don’t give a shit about you.” The LPA was unable to interview S2, however was able to interview two additional residents. When asked if they have ever heard staff yelling at residents or to them, they stated that they had not heard staff yelling, nor had they been yelled at while in care. They stated, “staff is real great” and that staff are “pretty mellow”. In addition, Administrator Selena stated that even though S1 had admitted to speaking inappropriately to R1, S1 denied yelling at S1. Based on the information gathered on the above allegation, although the allegation may have happened or is valid, there was insufficient evidence to confirm that “Resident was yelled at while in care”. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of the report was provided to Administrator Selena.