Complaint·March 6, 2024

housekeeping services daily to include vacuuming, emptying trash and cleaning resident restrooms. Residents do maintain the right to refuse housekeeping services, however, the facility does have a code of conduct which includes a statement that "each resident is required to maintain or cooperate with staff in maintaining his or her living area in a safe, clean, neat and sanitary condition." Interview with management revealed that when residents do not comply with the Code of Conduct, they are issued a violation and encouraged to participate in a compliance plan. At the time of today's visit, no odors were observed in the facility and Management indicated there have been no noticeable odors brought to their attention recently. Based on interview and observation, although the allegation may be valid, at this time, there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation that "staff does not keep residents rooms free from odor" is deemed UNSUBSTANTIATED at this time. No citations issued. Exit interview conducted. A copy of today's report was provided.