Complaint·May 13, 2024

During the initial visit on 02/14/2024, facility physical plant tour was conducted. Facility kitchen, common areas, and six (6) resident rooms were randomly inspected. LPA observed the kitchen to be clean with staff working with gloves and hair nets on while in the kitchen. Interview with staff revealed that the kitchen, common areas are cleaned daily. Resident rooms (206, 303, 322, 323, 326,329) were toured and residents were interviewed on 02/14/2024. Staff and residents reported that the rooms are scheduled for cleaning once a week and daily trash pickup. Residents interviewed did not have any issues with facility housekeeping and expressed that the housekeeping staff do a good job. Some of the residents expressed that they don’t like their personal belongings touched however would allow housekeeping to clean if they are in the room. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Facility is not maintained clean and sanitary” is deemed unsubstantiated at this time. Allegation) Residents' rooms are so cluttered that it is a safety hazard. It was alleged that there is so much clutter in some of the resident rooms that it is a safety hazard. It was also reported that some residents have belongings stacked so high it blocks the windows. During the initial visit on 02/14/2024, six (6) resident rooms were randomly inspected (rooms 206, 303, 322, 323, 326,329) and residents were interviewed. Residents reported that the rooms are cleaned once a week by staff. Residents interviewed expressed that they have a lot of personal belongings in their rooms and try their best to arrange everything to avoid any safety hazards. Some of the residents did have boxes in the middle of the room and reported to LPA that they are in the process of going through the boxes at the moment and will move things around once they are done. Residents expressed that they have sufficient space to get around in their room and did not feel that there is any safety issues. LPA did not observe any immediate safety hazard in resident rooms toured at the time. Administrator reported that they do their own random inspections of resident rooms and identify residents who my need assistance to avoid any safety hazards. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Residents' rooms are so cluttered that it is a safety hazard” is deemed unsubstantiated at this time. Allegation) Housekeeping staff do not receive training. It was reported that the housekeepers that work here are not properly trained. Administrator and staff denied the allegation. Housekeeping staff training records were reviewed on 05/13/2024 and no discrepancies were observed at this time. Random residents interviewed on 02/14/2024 expressed that the housekeeping staff are well trained and do a good job. Residents interviewed did not report any issues with housekeeping staff. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Housekeeping staff do not receive training” is deemed unsubstantiated at this time. Exit interview conducted. A copy of the report provided.