Complaint·October 23, 2024

Licensing Program Analyst (LPA) Teresa Camara conducted a complaint investigation visit regarding the above noted allegation. LPA met with administrator Cindy Gambill and explained the reason for the visit. LPA interviewed ten (10) residents starting at 10:20 a.m. LPA interviewed dining room staff at 11:37 a.m. and the food service manager at 11:39 a.m. Based on interviews, one resident stated that Staff 1 (S1) seemed to not be catching on to the job as food server and needed extra training. The resident was not aware of S1 yelling at residents. None of the other residents observed or experienced any staff yelling or otherwise being rude to residents, nor had the dining room staff or manager who had been interviewed. Based on interviews, the above noted allegation is deemed Unsubstantiated at this time. Exit interview conducted and report issued.