Complaint·November 25, 2025

Regarding the allegation: Staff did not address an ongoing rodent issue in the facility. The complainant’s concern is that the ongoing rodent issue in the kitchen is due to the kitchen and food storage area not being properly cleaned or monitored. Interviews conducted with the Administrator and kitchen staff revealed that a rodent was observed and caught inside a rodent trap around November 23rd. The interview conducted with the Administrator revealed that EagleShield Pest Control company conducts monthly pest control and that additional rodent control services were initiated as soon as the rodent issue was identified. The Administrator explained that a rodent inspection was done on November 14th and November 19th in which the inspector set up traps inside of the kitchen storage room. The Administrator stated that the pest control company is scheduled again to do a follow up rodent inspection on December 1st. Record review conducted confirmed that the facility has been receiving monthly pest control services from EagleShield Pest Control and an additional rodent control service. The Administrator provided copies of invoices/ receipts for the monthly pest control for July 2025, August 2025, September 2025, October 2025 and rodent inspections for November 14 and November 19. Interviews with kitchen staff revealed that part of their daily / cleaning tasks are to check all areas of the kitchen and food storage areas for rodent droppings. Kitchen staff interviewed indicated that if they do see rodent droppings, they report it to their supervisor and clean the area immediately. During today’s visit, the LPA observed rodent boxes and traps set in place inside the food storage area. The information obtained during the investigation did not include sufficient evidence to corroborate the allegation, as the Administrator and facility staff have consistently taken corrective measures to ensure that the rodent issue is addressed and eliminated. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was provided.