complaint·May 26, 2021

the phones had a connection problem one day, where a call was answered but then cut out. The staff returned the call immediately and was able to speak with the caller. A new phone was purchased and replaced right away. At all times, the facility had a second phone available and in use. Staff and resident interviews revealed phone calls are regularly answered promptly. Based on interviews and observation, there is insufficient evidence to support the allegation, therefore the allegation that "facility is not answering phone" is deemed UNSUBSTANTIATED at this time. Resident and staff interviews revealed that Resident #1 (R1) has in-person visitors weekly or multiple times a week. LPAs observed that R1 has their own personal cell phone in their own room with a power cord accessible. Additionally, residents are able to make and receive private phone calls on the 2 (two) facility phone lines. Interviews revealed that residents have no communication restrictions and can contact whomever they like freely. Based on interviews and observation, there is insufficient evidence to support the allegation, therefore the allegation that "Facility is restricting communication with family and friends" is deemed UNSUBSTANTIATED at this time. Exit interview conducted. A copy of the report and appeal rights were provided by email.