complaint·September 30, 2021

Interviews with staff revealed R1 only needed assistance one to two times a week and their request for help were always met. Staff stated R2 requests assistance every night and they are always assisted. The interview with R2 revealed their request for assistance at night are met consistently. Based on the information obtained, there is insufficient evidence to support the allegation of 'Resident's needs are not being met', therefore the allegation is deemed unsubstantiated at this time. The allegation of Staff handle resident(s) in a rough manner alleges a resident, name unknown was handled roughly and inappropriately by Staff #2 (S2) and S2 used cold water when washing the resident. Interviews with R2 revealed no issues or concerns regarding how staff treat the resident or when washing the resident. S1 and S2 denied handling any residents roughly or using cold water when bathing or washing the residents. Hot water was also measured to be within the required temperature. Based on the information obtained, there is insufficient evidence to support the allegation of 'Staff handle resident(s) in a rough manner', therefore the allegation is deemed unsubstantiated at this time. The allegation of Staff has not received proper training alleges S1 and S2 have not been trained properly. Record review revealed S1 and S2 began employment at the facility in September 2019 and received 40 hours of training within the first four weeks of hire and received required medication training. S1 and S2 also had current first aid and CPR training at the time the complaint was filed. Interviews with S1 and S2 also revealed they received training when hired. At the time the complaint was filed, staff met the training requirements pursuant to Regulations and the Health and Safety code. Therefore, the allegation of 'Staff has not received proper training' is deemed unsubstantiated at this time. A deficiency observed during record review will be cited under a separate report. Exit interview and report reviewed with Hermi Gonzales and Rose Marie Lopez. Rose Marie Lopez signed the report. A copy of the report and appeal rights will be emailed.