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Inspection visit

Complaint

VENTURA TOWNEHOUSELicense 5658018102 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Allegation # 2: It was alleged facility staff are charging for services not identified in the admission agreement. During today's visit, from 10am to 4pm, LPA conducted interviews with staff, and residents. LPA also interviewed the complainant. It was reported to LPA, that the facility installed an in-house high speed internet for residents, with an additional $55.00 a month fee for the service. According to interviews, and documentation reviewed, the internet service and rate increase was not included in the admission agreement as a basic service. According to regulations, the facility cannot create expenses from residents' personal cash resources for any basic services identified in the admission agreement. Therefore, based on interviews and documentation, the allegation is Substantiated at this time. Both allegations are a poses a potential health and safety risk to residents in care. Exit interview, citations issued, appeal documents, and copy of report provided.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.655(a)Type A

    Health and Safety Code section 1569.655:(a) If a licensee of a residential care facility for the elderly increases the rates of fees for residents or makes increases in any of its rate structures for services, the licensee shall provide no less than (60) days' prior written notice to the residents or the residents' representatives setting forth the amount of the increase, the reason for the increase...This requirement was not met, evidenced by, based on interviews and documentation, the facility did not provide proper notice for the new installation of the internet service. This poses as a potential health and safety risk to residents in care.

  • 87217(f)Type B

    Safeguards for Resident Cash, Personal Property, and Valuables: (f)No licensee or employee of a facility shall make expenditures from residents' cash resources for any basic service specified in this Chapter. or any basic services...This requirement was not met, evidenced by; based on documentation and interviews, the facility are charging residents an additional $55.00 a month for internet service, that was not previously identified in the admission agreement. This poses as a potential health and safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the July 16, 2024 inspection of VENTURA TOWNEHOUSE?

This was a complaint inspection of VENTURA TOWNEHOUSE on July 16, 2024. 2 citations were issued: 1 Type A (serious) and 1 Type B.

Were any citations issued to VENTURA TOWNEHOUSE on July 16, 2024?

Yes, 2 citations were issued (1 Type A, 1 Type B). The first citation was for: "Health and Safety Code section 1569.655:(a) If a licensee of a residential care facility for the elderly increases the r..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.