Complaint·January 29, 2025

Interview with Reporting Party (RP) revealed that they witnessed Staff #1, 2, and 3 (S1, S2, S3) call residents “fat” and they smell like “urine”. LPA Segovia’s interview on 12-9-24 revealed that staff #4 (S4) was made aware of allegations from other staff regarding staff members treating residents without dignity and respect. S4 stated that they were made aware of a few incidents where staff #3 (S3) allegedly called residents “fat” and that they “smelled like urine”. S4 then revealed after conducting their own separate investigation, S3 was called “fat” by a resident 1 (R1) and not the other way around. LPA Segovia interviews with nine (9) residents revealed that nine (9) out of nine (9) staff members stated they have not witnessed any staff members being verbally abusive towards residents and they have not treated residents disrespectfully. Interviews with three (3) aware memory care residents out of five (5) memory care residents interviewed revealed that they are happy with how the staff members treat them and have not witnessed any staff members being disrespectful and/or spoke inappropriately to any resident. Two (2) out of five (5) residents interviewed were not able to respond to LPA’s interview. Based on observation and interviews there is not enough evidence to state that staff members have been disrespectful to residents. This allegation is deemed UNSUBSTANTIATED at this time. No other immediate Health and Safety issues observed. Exist interview conducted. A copy of this report was given to the Executive Director.