Complaint·June 17, 2025

To accommodate R1, the ED offered to relocate R1 to another apartment; however, R1 declined the offer. To address the concern, R1, the ED, and the chief engineer agreed to have the facility’s contracted plumber inspect R1’s bathroom. R1 accepted this plan and stated to LPA that after the plumber’s inspection, they will either adjust to the odor or allow the facility to resolve the issue based on the plumber’s findings. Although it was alleged that the facility is not free from odor, based on interviews and observations, there is insufficient evidence to prove the allegation. Therefore, the allegation is deemed Unsubstantiated at this time. Allegation # 2: It was alleged that staff did not ensure the resident was provided comfortable living accommodations. To investigate the allegation, during today’s visit and on 06/13/2025, between 8:30 a.m. and 2:00 p.m., (LPA) conducted interviews and a physical plant inspection. Resident #1 (R1) expressed concern about an odor coming from the bathroom sink. Although it was alleged that staff were not attempting to resolve the issue, R1 reported to LPA that the facility has been overly accommodating and has offered to relocate R1 to a different apartment. R1 declined the offer and stated a willingness to work with facility staff to address the concern. The (ED), chief engineer, and other maintenance personnel have conducted several inspections of R1’s apartment to identify the alleged odor. Staff have consistently reported that they were unable to detect any odor; R1 is the only individual who reports noticing it. To further address the issue, the ED has arranged for the facility’s contracted plumber to inspect R1’s bathroom and apartment. R1 informed LPA that they will either adjust to the odor or allow the facility to resolve the matter based on the plumber’s findings. Based on the information obtained through interviews and inspections, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted and copy of report provided to the Business Office Director Daniel Adams.