Complaint·September 4, 2025

overall, staff have consistently been respectful and kind. Interviews with other residents corroborated that staff treat residents respectfully and often go out of their way to assist when needed. Based on interviews with R1, staff, other residents, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted and copy of report provided to ED. During the interview, R1 reported that staff took R1 in the facility’s medication room and tried to place a pen into R1’s hand. R1 also stated that staff attempted a couple more times to have R1 sign the same documents on two separate occasions following the initial incident. Although facility staff denied the allegation and other residents did not report concerns regarding harassment, based on R1’s consistent and detailed statements, supporting witness information, and review of R1’s Power of Attorney documentation, LPA determined the allegation is Substantiated. This poses a potential health and safety risk to residents in care. Citation issued, appeal rights, exit interview and copy of report given to Administrator.