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Inspection visit

complaint

ROYAL OAKS HOME CARELicense 5658018511 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Teresa Camara conducted an initial complaint investigation visit regarding the above noted allegtion. LPA met with co-administrator Karina Antig and explained the reason for the visit. LPA met with the administrator at 12:50 p.m. The administrator indicated the company had their bookkeeper resign unexpectedly and she lost the information needed in order to provide a refund to the decedent's spouse. The administrator confirmed the decedent passed away on 1/17/22 and the spouse removed the decedent's property on 1/18/22. The spouse had paid fees for 1/16/22 - 2/15/22 in the amount of $4,500. Therefore, the licensee owes the spouse the prorated amount of $4,064.48 for 1/19/22-2/15/22. The above noted allegtion is deemed Substantiated at this time. Pursuant to Title 22 CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D). Exit interview conducted. Today's report and appeal rights were discussed and emailed.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.652(c)Type B

    §1569.652 Termination of admission agreement upon death of resident; removal of resident’s property; refund of fees paid; notice of contract termination and refunds (c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual, individuals, or entity contractually responsible for the fees or, if the deceased resident paid the fees, to the resident’s estate, within 15 days after the personal property is removed.This requirement is not met as evidenced by: Based on information provided by administrator, decedent passed away 1/17/22, decedent's wife removed all property by

FAQ · About this visit

Common questions about this visit

What happened during the July 21, 2022 inspection of ROYAL OAKS HOME CARE?

This was a complaint inspection of ROYAL OAKS HOME CARE on July 21, 2022. 1 citation were issued: 1 Type B.

Were any citations issued to ROYAL OAKS HOME CARE on July 21, 2022?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "§1569.652 Termination of admission agreement upon death of resident; removal of resident’s property; refund of fees paid..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Next steps

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.