complaint·October 22, 2021

Continued from 9099 The spouse stated staff would express concern whenever the spouse visited and occasionally brought candy and fast food for R1. LPA records review revealed that there was no dietary plan on file for R1. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that staff are not following resident's dietary plan. Therefore, this allegation has been UNSUBSTANTIATED at this time. It was alleged that Resident's personal items are inaccessible. LPA interview with staff revealed that R1 was given (2) movable side tables , which  R1 placed various items on that they liked to keep in reach,  including their phone which was always attached to a 15 foot long charging cable.  LPA's interview with spouse of R1 revealed R1 never expressed any concerns of any of their personal items being inaccessible and they also stated that whenever they would pay R1 a visit , they observed all of R1's personal items always within reach including R1's phone charger. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that Resident's personal items are inaccessible. Therefore, this allegation has been UNSUBSTANTIATED at this time. It was alleged that Staff neglected resident,  LPA interview with the spouse of R1 revealed that R1 never expressed any concerns of not being serviced, or being checked on by staff.The spouse stated that R1 enjoyed their time at the facility , but as their health began to decline R1 had become more demanding. R1's spouse stated they had no issues with the quality of service the staff provided to R1. LPAs interview with Staff 1 (S1) , who was one of the main caregivers who interacted with R1, revealed that at the time R1 was in their care, there was only (2) residents total, R1 and Resident 2 (R2). R2 had dialysis appointments 3 days out of the week so the majority of the time, R1 had the full attention of S1. S1 stated that R1 had a routine of checking on R1 at least every hour, but R1 would constantly call for S1 and either needed assistance or R1 just wanted to have a conversation. LPAs interview with other parties with knowledge of the situation stated they believe there is a sufficient amount of staff to provide care for the residents and they do not have any immediate or potential concerns of being neglected by staff. Based on the information gathered during this and previous visits, the department does not have sufficient evidence to determine that Staff neglected resident. Therefore this allegation has been UNSUBSTANTIATED at this time. Exit interview conducted. Report issued and sent via email.