complaint·June 10, 2023

On the allegation that, ‘Staff has not promptly provided resident's records’, the complainant’s concern is that they have requested records from the facility pertaining to Resident #1(R1) and the facility has failed to provide the requested records in a timely manner. To investigate the allegation, the LPA interviewed the ED on 02/17/2023 about the records requested by the complainant. The ED stated that records pertaining to residents who have left the facility are maintained at the corporate office. The ED stated that they would communicate with the corporate office to gather additional information for the documents requested and would inform the LPA once they received the records. During today’s visit the LPA asked the ED if the records requested by the complainant had been received from the corporate office. The ED stated that all records pertaining to R1 have already been provided to the complainant. No additional documents were found when the ED sent the request to the corporate office. Based on the investigation, there is sufficient evidence to support the claim that the facility was unable to promptly provide R1’s facility file in a timely manner. The original request was made on 01/26/2023, via a letter which was faxed to Atria Grand Oaks listing the records requested: Resident Notes, Resident Functional Needs Assessment, and Medication Administration Records (MARs). The licensee failed to relinquish the records as of 06/10/2023. Whereas Medication Administration Records (MARs) are not a required document under licensing, it is a form utilized by this community and thus shall be relinquished upon written consent from the resident or the resident’s designated representative, Pursuant to Title 22 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D). Exit interview conducted with facility representative. The reports and appeal rights were reviewed and issued.