complaint·October 30, 2024

stated that all pendants are inspected monthly to ensure functionality. Staff interviews revealed that staff are assigned a group of residents, however, if one staff is busy, another caregiver will assist the resident. According to staff, typical response time is under 15 minutes. Administrator stated that all call logs are reviewed daily and if response time is greater than 15 minutes, staff need to provide an explanation for the late response. LPA interviewed residents as well, who indicated the care they receive is good and response time is adequate. There was a resident interviewed who indicated they had fallen, but their pendant was not on their body and was not within reach at the time of the fall. So the staff were unaware the resident had fallen. LPA spoke with reporting party who indicated they personally had no concerns with the call times, but had heard from others that they had a problem. Residents interviewed, including those the reporting party identified, indicated there had been no recent concerns related to the call response system. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation " Staff do not ensure signal systems calls are answered promptly for residents in care" is deemed UNSUBSTANTIATED at this time . No citations issued. Exit interview conducted. A copy of today's report was provided.