complaint·January 13, 2026

obtained, including additional correspondence with the facility. The following was then determined: The complaint alleges that Atria issued an eviction notice to Resident #1 (R1) and the reason for the eviction was not valid. LPA reviewed the 30-day notice to terminate which indicated that during an incident that occurred on 08/30/2025, R1 violated the facility’s house rules and as thus, R1’s residency will terminate effective 10/05/2025. According to the house rules, which R1 signed upon admission to the facility and as stated in the notice to terminate, “residents…must display respect for others in the community. Neither verbal, nor physical abuse towards residents, employees, visitors and/or anyone who is present in the Community will be tolerated.” Interview with Executive Director, who was not present during the alleged incident on 08/30/2025, revealed ED believed R1’s behavior that day did in fact constitute verbal abuse. However, interview with all parties that were directly involved in or observed the alleged incident, which included two (2) residents and two (2) staff, revealed that although R1 did appear to be upset and raised their voice, at no time was R1’s behavior abusive. The staff running the activity stated R1 was upset with Atria and the choice of activities. However, none of R1’s comments were directed at the staff nor was R1 yelling at the staff. Staff interviewed indicated that other residents have yelled directly at the staff, called staff names and cursed, which the staff did identify as abuse, but R1 did not engage in any such behavior during this incident or at any other time. Staff noted other residents who they believed were being verbally abusive are still residing at the facility. ED indicated R1 was angry the whole time and R1’s behavior instigated the other resident present, who also got upset. LPA reviewed all incident reports received at the Regional Office (RO), and this alleged incident was not reported to the RO. It is unclear why if this behavior was so extreme as to constitute abuse, an incident report detailing the event was not sent to the RO. Following a meeting held including R1 and their legal representative, an addendum to termination notice was issued, which extended the date of the eviction to 01/31/2026. The eviction notice was not rescinded. Prior to the facility issuing the eviction notice, R1 frequently attended activities, however, after the notice was issued, staff and residents reported R1 no longer attended activities and R1 remained mainly in their own room. LPA was informed during the subsequent complaint visit that R1 moved out of the facility on 12/11/2025. Interview with R1 revealed that the reason for the move was due to the eviction notice issued. Based on the information gathered during the investigation, the preponderance of evidence standard has been met, therefore, the allegation is deemed SUBSTANTIATED at this time. Pursuant to Title 22, California Code of Regulations, the following deficiency is cited (refer to LIC 9099-D). ED was informed that failure to correct to correct the deficiency may result in civil penalties. Exit interview conducted. A copy of today’s report and appeal rights were provided.