complaint·November 21, 2024

Continued from 9099 Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff is refusing to repair facility wall” is deemed Unsubstantiated at this time. It was reported that "Staff did not ensure facility A/C unit was properly installed" as it was alleged that the facility air conditioner unit is not working properly in the hallway between 204 and 206. Interviews and records revealed that the air conditioning units in the main lobby and kitchen were replaced within the last three months, however there were no air conditioner units replaced on the 2nd floor in the past three months. Interviews with seven (7) staff members and six (6) residents revealed that all (13) people interviewed have observed the A/C to function properly at this time. During the inspection, the Licensing Program Analyst (LPA) noted that the indoor temperature was set at 74 degrees Fahrenheit, while the outdoor temperature was 69 degrees Fahrenheit.  Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff did not ensure facility A/C unit was properly installed” is deemed Unsubstantiated at this time. It was reported that "Staff did not replace bathroom filters" as it was alleged that filters in the two (2) public restrooms in the lobby are not functioning properly.  During the inspection, the LPA did not find any filters in the bathrooms; however, there were exhaust fans present in each bathroom. The LPA inspected four (4) common area bathrooms and six (6) private bathrooms in randomly selected units and found that the exhaust fans were functioning properly at the time of the inspection Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff did not replace bathroom filter” is deemed Unsubstantiated at this time. Continued from 9099-C It was reported that "Staff did not keep facility free of vermin" as it was alleged that mice and termites were observed in the facility. Interviews with seven (7) staff members and six (6) residents indicated that none of the 13 people interviewed have seen any mice or termites in the facility. A review of pest control invoices from the past three months showed that the pest control company visits the facility once a month to treat common areas. Additionally, there were no notes regarding the presence of mice or termites during these inspections. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff did not keep facility free of vermin” is deemed Unsubstantiated at this time. It was reported that "Staff are not properly caring for residents in care," as it was alleged  that residents are always complaining about staff. Interviews with six (6)  residents in care indicated that none of them expressed any concerns about the level of care provided by the staff. Additionally, interviews with seven (7) staff showed that they were knowledgeable about residents' care needs, facility operations, and emergency procedures. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff are not properly caring for residents in care” is deemed Unsubstantiated at this time. Exit interview conducted and copy of report issued.