complaint·February 12, 2026

Licensing Program Analyst (LPA), Esther Cortez conducted an unannounced initial 10-day complaint visit for the above allegation. Upon arrival, LPA met with Administrator Assistant Magdalena "Maggie" Garcia and was explained the reason for the visit. Licensee Debra Bryant arrived at approximately 10:30a.m. Entrance interview conducted. On 02/11/2026, the Department received a complaint alleging that “Licensee did not provide responsible party with a refund as required.” During today's visit, the LPA interviewed the Administrator Assistant (AA), Licensee and obtained a copy of the facilities current client roster which per the AA has been the same roster since 09/22/2025 . Interview with the AA and Licensee revealed that Resident 1, whom the complaint is in reference did not reside at this facility. Based on the information obtained, the allegations are deemed UNFOUNDED at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis.Exit interview conducted. A copy of the report was provided.