complaint·May 31, 2022

Continued from LIC 9099... During the course of the investigation, it was revealed that documents were not released to the requesting party within the time allotted by regulations. Furthermore, interviews and documentation reviewed revealed that the request made by the POA’s representative was received by the facility on 5/18/2022. Additional interviews revealed that facility had reached out to POA’s representative to acknowledge request being received; however, they felt they would not be able to gather all documents together by the deadline given as there were hundreds of pages. Review of documents revealed that resident’s files and medical records were not provided to the POA’s representative by 5/20/2022. Based on interviews and documents obtained and reviewed, the allegation “Facility failed to provide resident's records to resident's authorized representative is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations, the following deficiency will be cited (refer to LIC 9099-D) Exit interview conducted, citations issued, appeal rights discussed, and a copy of this report sent via email.