Office review·May 14, 2026

On 05/14/2026, an Informal Conference was held at the Woodland Hills Adult and Senior Care Regional Office. In attendance included Licensing Program Manager (LPM) Desaree Perera, Licensing Program Analyst (LPA) Martha Arroyo, and Licensee Representative (LR) Jennifer Shaffer. The purpose of today’s Informal Conference is to discuss a complaint dated 01/04/2022 (Complaint Control # 29-AS-20220104110534) and complaint dated 05/23/2022 (Complaint Control # 29-AS-20220523095227). The Administrative Action process was explained to the Administrator, as well as the role of an Informal Conference. On 01/04/2022, the Department received a complaint alleging that resident developed pressure injuries while in care. The complaint was substantiated on 06/24/2022 and citation was issued for Basic Services. Additionally, the Department conducted a Case Management and issued citation for violations observed during the course of the investigation which included Prohibited Health Conditions. On 05/23/2022, the Department received a complaint alleging that facility failed to provide resident’s records to resident’s authorized representative. The complaint was substantiated on 05/31/2022 and citation was issued for Additional Personal Rights of Residents in Privately Operated Facilities. Discussions were held regarding the admission of residents with Prohibited Health Conditions, as well as the proper protocols and Title 22 regulations related to admitting residents with Stage 3 and Stage 4 pressure injuries. Report Continued on LIC 809C... Report Continued from LIC 809... The LR acknowledged that the resident should not have been admitted and stated that no additional residents with similar conditions have been admitted since the incident, as it served as a learning experience in properly assessing residents prior to admission to the facility. The LR stated that the resident refused assistance related to the pressure injury after being admitted to the facility, which caused the injury to worsen, although staff attempted to provide assistance at all times. LPM informed the LR that they are able to seek advice from their LPA. Additionally, the LPM discussed the importance of properly documenting all resident care activities, including repositioning residents who require such assistance, and ensuring that all documentation is complete and accurate, including updating appraisals and service plans whenever there is a change in a resident’s condition. The LR stated that they are being more cautious and are conducting thorough assessments of residents by meeting with both the resident and their family to ensure that the facility can meet the resident’s needs prior to admission. Additionally, the LR stated that they have become more organized and are utilizing all available resources. During today’s meeting, the LR submitted a Statement of Understanding acknowledging that they have learned from this experience to ensure it does not happen again. Exit interview conducted and a copy of report was issued.