complaint·October 30, 2024

The complaint alleges that facility staff cannot meet R1’s needs, as R1 is awake and screaming all day and night, which then makes an uncomfortable environment for other residents in care. During the initial visit, LPA interviewed residents and staff. Additionally, LPA observed R1 and attempted to interview R1. R1 stated their room is nice and quiet and R1 enjoys spending about half their time in the common spaces of the facility and the other half in their room. During the interview, R1 was pleasant, but tired, so staff brought R1 to their room to rest. LPA did not hear any noise from R1’s bedroom throughout either the initial or subsequent visit. Other residents interviewed indicated they have not heard any screaming at night or during the day. Residents stated the facility is calm and quiet. Staff interviewed indicated that R1 did yell on Tuesday 05/14/2024 in the early morning hours upon waking at about 06:00 or 06:30AM. Interview revealed that R1 awoke asking for their son, after their son visited for Mother’s Day. Staff did calm R1 and tend to R1’s needs. On that day, they were able to call R1’s son on the phone to allow for a telephone visit. Staff interviewed indicated this has only ever happened “once in a blue moon” and R1 has been residing at the facility without issue since 2021. Staff were aware another resident in the facility is unhappy that R1 did yell that one morning, so staff had been communicating with R1’s family, as well as the family of a different resident in an attempt to move R1’s room farther away from the other resident. At the time of the initial visit, the move was pending. LPA confirmed during the subsequent visit that R1 had been relocated to another room. All residents interviewed indicated the facility is comfortable, their needs are met and that the staff are great. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time . No citations issued. Exit interview conducted. A copy of today’s report was provided.