complaint·April 30, 2021

Interviews with residents revealed, two out of the eight residents interviewed were aware of a package that was to be delivered to them but it was never received. The other residents interviewed were not aware of any missing or opened packages. The interview with Ms. Gutierrez revealed an unknown delivery person hand delivered about 10 small packages on April 15, 2021 to the facility. The packages were addressed to the residents and did not state who the packages were from and the delivery person would not disclose the sender. For security concerns, the packages were taken to Ms. Gutierrez who said she opened the packages and found two unwrapped cookies and marketing items from another assisted living facility. Ms. Gutierrez stated she informed corporate and they advised to not deliver the items to the resident. Ms. Gutierrez stated the packages are no longer in her possession. Based on the information obtained, there is sufficient evidence to support the allegations of "Staff did not deliver mail to residents" and "Staff opened residents mail without their consent". Therefore, the allegations are substantiated. The following deficiency was observed (See LIC 9099-D.) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. The report was signed by the administrator. A copy of the report and appeals rights will be emailed to the administrator by the end of the day.