complaint·October 26, 2021

LPA reviewed the facilities procedures and policy at it pertains to call response and it states at the bottom in handwritten black ink, “Note: 15 min response time. Do not forget to reset!! Time is crucial!!”. LPA could not find anything else regarding response time. Interviews with resident #1, (R1), and R2 on 10/21/21 starting at 2:55 p.m. and further interviews with R3, R4, R5, R6, R7 and R8 on 10/26/21 starting at 11:05 a.m revealed that wait times for staff can take a bit longer than normal with residents waiting for about 20-30 minutes. Some days, caregiver response can take more time like 30-45 minutes. There have been other occasion of residents waiting up to one (1) hour for staff to come by and help. On 10/21/21, LPA obtained SMARTcare logs for the last week of April 2020, all month of May 2020 and first week of June 2020. On 10/26/2021 at 1:00 p.m. it was revealed from the SMARTcare logs that a total of five hundred and seventy-seven (577) call buttons have elapsed passing the fifteen (15) minutes mark. There have also been three-hundred and seventy-one (371) calls that have not been responded to. Based on interviews and evidence gathered throughout the investigation, the allegation staff are not responding to residents call for assistance in a timely manner is substantiated at this time. The following deficiencies were observed (See LIC 9099-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided via email to the executive director.