complaint·October 25, 2022

Review of the SMARTcare Report revealed from 09/7/2022 through 09/30/2022 there was fifty (50) alert button announcements that had elapsed the companies fifteen (15) minute policy. Further review of the SMARcare report also revealed that there was eleven (11) alerts that were never responded to the time frame of 09/7/2022 - 09/30/2022. Based on record review and interview, the allegation is substantiated at this time. Regarding the allegation of Staff are not providing residents with food of good quality. Interview with three (3) residents on 10/13/2022 starting at 3:20 p.m., one (1) resident on 10/18/2022 starting at 8:11 a.m., and three (3) resident on 10/25/2022 starting at 2:50 p.m., it was revealed that the food is not great. Residents added that the meals are not consistent with variety and with no consideration to the age group being served. Residents also said that the quality and quantity of food doesn't meet up to the standards of what the resident should be having. Residents stated they have been served, corndogs, sandwiches, stale bread with their hamburgers, burnt beans, uncooked meat, uncooked pancakes, frozen meats, chili beans and Dorito floats. Several residents had taken pictures of the various meals that have been served and sent LPA a copy of the pictures. Interview with four (4) staff on 10/13/2022, 10/19/2022, and 10/25/2022 revealed that the food is horrible here. Staff stated what is on the menu is different from what they are receiving. There has been various complaint about food and some resident get upset because they don't have it. Staff included that there are some residents that are refusing to eat in the dinning room because the food being served is not of food quality. Staff provided LPA with photographs of meals being served to residents that included burn beans, corn dogs, onion rings, and crushed-up Doritos on a plate with meat. Review of Staff #1(S1) files revealed that S1 has been the head cook since August 2022. S1 was hired in June 2022 initially as the Activities Director but was promoted to Dinning Service Director. LPA noted that S1 had previously worked as a prep-cook at another assisted facility. LPA requested and received the required annual training for S1 but had no qualified formal training in dinning services. Based on record review, interviews and observation, the allegation, staff are not providing residents with food of good quality is deemed substantiated at this time. 2 citations were issued during today's visit. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): Exit interview conducted, today's report and appeal rights were reviewed and emailed to ED.