complaint·July 10, 2023

It was further mentioned that because R1 was settling in and was accompanied by family staff do not custom not to interfere unless requested by family to come in. Staff were not briefed to check on R1 throughout the first night as R1 had just arrived at the facility and was getting comfortable with family. Interviews with staff confirmed staff are normally notified of new residents before starting a shift so they can accommodate any of their needs. Information obtained from interviews with residents, staff and witnesses did not corroborate claims that staff neglect residents while in care. Resident interviews communicated no concerns regarding care or not having their needs met and indicated that staff are responsive to their needs. Staff confirmed that any special instructions for R1 were in place and that R1 was only in the facility for a short period of time which may have interfered with the facilities ability to follow through on R1 needs and services plan on the day of arrival. Based on the information obtained, there is insufficient evidence to support the claim that the facility staff neglected resident while in care. The allegation is deemed Unsubstantiated at this time.