complaint·October 24, 2024

(continued from LIC9099) the facility provided an electronic copy of the admission agreement. Later when R1 claimed they had not received a paper copy of the admission agreement, staff printed out another copy and provided it to R1. Recently, R1 claimed again they did not receive a copy of the agreement. Staff printed another copy, however R1 refused to accept it. Based on the information obtained in interviews, this allegation is deemed Unsubstantiated at this time. Regarding the allegation: Facility staff are not properly addressing insects in the facility. LPA interviewed residents who stated they had issues in the past with ants in their apartments. These residents stated they told staff who immediately wiped up the ants and then later sent an exterminator to address it further. The facility maintenance director stated they have an exterminator come to the facility twice a month to address any issues with insects. If they need the exterminator to come to the facility between that time, the exterminator will come out right away as part of their contract. R1 stated they were experiencing issues with spiders. LPA interviewed residents near R1's room but they had not experienced any issues with spiders. LPA observed R1 had a lot of boxes in their room. The exterminator informed R1 the boxes may be the issue as spiders tend to be attracted to them. The maintenance director had called the exterminator out to address the spiders. Based on this information, this allegation is deemed Unsubstantiated at this time. Regarding the allegation: Facility staff are not providing privacy to resident. LPA interviewed residents regarding privacy at the facility, including residents who consider themselves "independent" in that they do not require hands on care. These residents stated they usually eat meals in the dining room or participate in activities. If staff see them during the day then staff do not go into their rooms to check on them. However, if they stay in their room, for instance due to illness, then staff will knock on their door and enter their room to make sure they are ok. The administrator Rick Olds and the Health and Wellness Director both confirmed if residents who do not require care are seen in the dining room for meals and/or in activities then staff do not need to check on them. However, R1 was not going to the dining room for meals and not checking in with the receptionist so they must have staff check on R1 to make sure R1 is not in need of assistance. This has been explained to R1 by the Administrator and the Health and Wellness Director. Based on this information, this allegation is deemed Unsubstantiated at this time. No deficiencies observed. Exit interview conducted and report issued.