Complaint·March 15, 2023

On the allegation: Staff refuse to issue resident a refund It was alleged that staff refused to issue the resident a refund after they moved out for the remaining (13) thirteen days left in the month that they were no longer living here, 1/19/23-1/31/23. The LPA spoke to the Administrator who confirmed that resident #1 (R1) was under an eviction notice that was in effect September 21 st with an eviction date of October 21 st . The administrator compromised with R1 and the responsible party (RP) that the resident would be able to remain at the facility until they were able to find a new residence. The LPA reviewed R1’s admission agreement page 6 which states under Refund Policy: “in the event that the resident decides to leave the facility with no medical reason, a thirty (30) day written notice to vacate shall be issued to the administrator. Refund shall be issued based on the number of days not used in the month paid”. However, the administrator was not issued a written notice of the intended date to vacate the facility and moved out without written notice on 1/18/23. The facility administrator informed the LPA that the refund dispute was resolved with RP and that the RP for R1 was issued a refund on 3/14/2023 for the remaining days in January that R1 was no longer residing at the facility in the amount of $1500.00. Staff interviews confirmed that the Refund check was picked up and given to R1’s RP on 3/14/23 in the amount of $1500.00. Copies of the check receipt were given to LPA during the visit. Based on information received and documents received, this allegation is deemed to be Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.